Draco is an open-source project developed and maintained by Approximatrix, LLC.  Approximatrix provides limited support for free users of the software, including the Approximatrix forums for posting issues, questions, and bugs.  Issues and requests filed by free users will be handled by Approximatrix and Draco development staff as time permits.

Commercial Support

Users who purchase commercial support receive the following additional support features:

• Full access to the Draco project website, including:
• Defect and Enhancement Request Filing
• Additional Content and Examples
• Voting on Defects and Enhancements to Determine Priority
  
• 24-hour Turnaround Email Support
  
• Phone Voicemail Support
• Priority Treatment of All Issues

The details of the above features are outlined in the Draco Support Terms of Agreement.

Pricing information is available on the Purchase Support page.